CTSS 2023 4E5N SS PRELIM SUGGESTED ANSWER

2023 CTSS 4E5N SOCIAL STUDIES PRELIMINARY EXAMINATION MARK SCHEME 4E5N Prelim Section A Suggested Answer CTSS 1 Study Source A. What can you infer about the attitude of the elderly towards digital transactions? Explain your answer [5] Suggested Answer Take note: Good answers should: 1. Address and use keywords from the question 2. Link to concepts as mentioned in BI. Success Criteria I can infer that the elderly have a poor/ negative attitude or are unsupportive/unreceptive towards digital transactions. (A) Source A states that ‘Many said they would rather spend time queueing at bank branches to carry out a simple banking transaction, than to learn to use mobile or Internet banking’. (Evidence) This shows that there is some resistance for the elderly to switch to digital transactions and they would still prefe r to physically head down to the banks even though it may bring about inconvenience to them. (Exp) ● ATQ ● Evidence 1 best line ● Explanation 2 Study Source B. Why do you think Source B was published? Explain your answer. Suggested Answer Success Criteria Source B was published to convince/persuade/reassure (Powerful verb) seniors (Audience) that data plans are kept affordable and can be accessible by everyone/anybody (Message/ Inference) so that they will not feel burdened by the cost and be willing to sign up for the data plan (Feel & Action) BECAUSE at that time SG is transitioning towards digitalisation with many transactions conducted online. However, this digitalised environment may be at the expense of the seniors in the country (Situation from BI). This can be seen from “Discount from $10 per month to $5 for 20GB of data” (Evidence). This implies that by lowering the cost, there are attempts to be inclusive towards the seniors so that they will not feel left out and be more willing to sign up for the plan and make an effort to stay connected digitally (Explanation). ● Powerful verb ● Audience ● Message ● Feeling ● Action ● Situation ● Evidence ● Explanation

2023 PHSS 4E5N SOCIAL STUDIES PRELIMINARY EXAMINATION MARK SCHEME 3. Study Source C and D. Having read Source D, are you surprised by Source C? Explain your answer. Suggested Answer Note: -Para 1:Must use both sources given → compare C & D -Para 2: Should move on to higher level skills like CR of main source / Explained provenance Success Criteria Comparison of C and D Having read Source D, I am surprised by C (ATQ) as D contradicts C (LOR). C and D differ in seniors’ response to technology. D suggests that there is an unwillingness to accept and integrate technology into their lives (CC) but (CW) Source C suggests that seniors have a positive view and are eager to use technology. (CC) This can be seen in Source D, where there is ‘reluctance to embrace a digital lifestyle’ (Ev) This means that seniors are uncomfortable with learning technology and do not prefer it. (Exp) In contrast, Source C says ‘Ellie Teo, 62, is another senior who makes use of the Internet to hone a skill’ (Ev). This means that seniors are willing to learn how to use the Internet for their own self improvement and benefit. (Exp) OR ● ATQ +LOR ● Common Criteria ● Comparison word ● Evidence x2 1 best line ● Explanation x2 Having read Source D, I am not surprised (ATQ) by Source C as both sources are similar (LOR). Both sources claim that seniors still require some assistance and help when they use technology (CC). In Source D, it states that ‘the Silver Infocomm Initiative which helped more than 350,000 seniors embrace IT’ (Ev). This means that support and guidance must still be provided to seniors as they navigate and figure out how to use technology (Exp). Similarly, (CW) Source C suggests that ‘Madam Chan, whose go -to tech guy is her ten -year-old grandson’ (Ev). This means that seniors also require some support when using technology. (Exp) ● ATQ +LOR ● Common Criteria ● Comparison word ● Evidence 1 best line ● Explanation Cross referencing of main source (C) Having read Source D, I am not surprised by Source C (ATQ) as Source C is supported by Source E (LOR). Both (CW) C and E suggest that the use of technology is still difficult for seniors (CC). This can be seen from Source C ‘Madam Chan, whose go -to tech guy is her ten -year-old grandson’ (Ex). This means that seniors still require support from the younger generation to learn how to use technology (Exp). Similarly, (CW) Source E says that “ For services that must be moved online, banks should be more mindful of different customers. What might seem clear and convenient to youthful developers and testers are not to older customers.’(Ev) suggesting that seniors still require the help and assistance of younger people to navigate technology. (Exp) ● ATQ + LOR ● Common Criteria ● ATQ + LOR Common Criteria Comparison word Evidence 1 best line Explanation

2023 PHSS 4E5N SOCIAL STUDIES PRELIMINARY EXAMINATION MARK SCHEME Possible highest levels have to include the holistic use of provenance, context and content Highest level: 4W + 3V + Link to Source D Having read Source D, I am not surprised (ATQ) by Source C as it is expected (V) of Source C to make such claims in its report. Source C is by Singapore’s local news outlet (D1 -Who) reporting that elderly are receptive to learning technology and as the local news outlet whose main audience is Singaporeans, (WHAT) they will want to portray learning technology as a positive thing. (EXP1) in order to convince other fellow seniors in Singapore to be more excited and receptive to learn about technology and assure them of having a positive experience (Exp - Why), so that they could also get them to be on board and more receptive to the use of technology. Because at that time, Singapore has unveiled the Silver Infocomm Initiative (SII) with programmes (WHEN - taken from Source D) to help seniors embrace IT and it has developed a growing pool of more than 230 tech savvy seniors (Taken from D), which is who the 2 seniors in C (Taken from C) are a part of this group able to use tech daily. (Explanations at higher levels make connections in context/ time/ reasoning between BOTH sources) ● ATQ + LOR 4W 3V ● Details from provenance D1, D2, D3 ● Explanation of how it makes the source reliable and hence useful Exp 1, Exp 2, Exp 3 What view is represented 4 Study Source E. How useful is Source E as evidence of seniors’ ability to adapt to digitalised banking? Explain your answer. [7] Suggested Answer Note: -Always begin with USEFUL -Infer state of social mixing -Successful Cross referencing (CR) requires reliability therefore useful / unreliability therefore less useful. Success Criteria Useful (A) as reliable as supported by Source A. Both (CW ) suggest that seniors lack the ability/ have difficulties/are unable to adapt/are unwilling to adapt to digitalised banking (CC). This can be seen from Source E ● ATQ + LOR ● Common Criteria

2023 PHSS 4E5N SOCIAL STUDIES PRELIMINARY EXAMINATION MARK SCHEME which says “Many lack the familiarity and trust in computer systems to fully embrace digital b anking.” (Evid) which shows that seniors find online banking challenging and complicated to understand. (Exp) Similarly, (CW) Source A says “Seniors said they steered well clear of mobile banking and online shopping.” (Evid) suggesting that seniors are overwhelmed/daunted by digitalised banking (Exp) ● Comparison word ● Evidence x2 1 best line ● Explanation x2 Less Useful (ATQ) as unreliable as refuted by BT (LOR). Source E suggests seniors are having difficulties getting used to online banking (CC) but (CW) BI suggests that it is not the seniors inability to adapt but the complicated process involved. This can be seen from E which says ‘the push to move basic